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Online, mobile banking down for Wells Fargo customers due to intermittent outages

10 February 2019

As of 9:15 a.m., the bank's website was also unavailable. The bank's homepage was down with "technical difficulties" but said accounts were accessible through ATMs, stores and customer service representatives. The bank has been fined more than a billion dollars for its customer service failures.

San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years.

The US giant took to Twitter at about 9am EST to confirm an "issue", promising to research. BMO Capital Markets upped their target price on shares of Wells Fargo & Co to $65.00 and gave the company a "market perform" rating in a report on Monday, October 15th. Many also said their debit cards were not working.

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Wells Fargo online and mobile banking operations went offline Thursday morning, apparently nationwide.

Customers are now asking for "inconvenience fee", as one customer Tweeted, "Wells Fargo is responsible for this and they should cover any late fees generated by their failure", among others.

The bank did not say what the facility was or when systems will be up and running.

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The system outage is the second time this month that people have been unable to effectively use their services, according to KSAT.

Some customers reported the problem was restricting access to Wells Fargo's network of ATM's, although one customer told KCBS Radio reporter Matt Bigler he was able to access his account via a Geary Boulevard ATM.

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Online, mobile banking down for Wells Fargo customers due to intermittent outages