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Apple launches fix program for iPhone X units with faulty displays

11 November 2018

The iPhone X, which was continued this year after Apple launched the iPhone XS, XS Max and XR, is the only model affected, according to the company. The 13-inch MacBook Pro seems to be affected by the same quality problems discovered with the iPhone X as well.

Symptoms of this problem include a display, or parts of a display, that do not respond to touch and a display that reacts as if touched even if it is not. The iPhone X was launched previous year and reports of display issues cropped up a few months ago, but Apple did not respond at the time.

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It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens.

The issues manifest with some iPhone X displays from 2017 that may become unresponsive to touch mostly due to a component failure.

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Apple says it's found a "limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive". The laptops were sold from June 2017 to June 2018 with 128 gigabytes or 256 GB of storage and no Touch Bar, Apple said in a note to customers.

Find an Apple authorized fix center near you (click on this link). Apple added that iPhone X users who have been facing this issue can take their faulty unit to an Apple Store or Apple Authorised Service Providers to get a screen replacement free of cost. To know if your MacBook Pro needs to be serviced, you'll need to enter your device's serial number on Apple's support page.

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Apple launches fix program for iPhone X units with faulty displays