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British Airways customer information ‘compromised’ in data theft

08 September 2018

For now, British Airways states that its website is "working normally so future bookings will not be affected", per its post.

Enough information was stolen to allow criminals to use credit or bank card information, Mr Cruz said.

But compared with some of the biggest data breaches of recent years, the scale of the BA hack remains relatively modest and it is technology companies and big retailers not airlines that have been worst affected.

Chief executive Alex Cruz says the company is "100% committed" to compensating customers who have had financial information stolen. The criminal breach is presumed to have put at risk the financial and personal details of around 380,000 clients.

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BA says the breach relates to bookings made between 10.58pm on August 21 and 9.45pm on September 5.

British Airways said that affected customers should contact their bank.

The airline had launched an investigation and notified police and other relevant authorities. Air Canada was hacked and between August 22 and August 24 customer's passport details may have been compromised.

Almost 400,000 card payments have been affected (Picture: Getty Images)Which flight bookings were affected by the hack?

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Assuring compensation to each of the affected customers, the airline offered to pay for the credit checking service.

"We take the protection of our customers' data seriously, and are very sorry for the concern that this criminal activity has caused". "Regulators will assess the circumstances of this breach consistently with the General Data Protection Regulation (GDPR) requirements", she said, referring to the EU's regulation that came into force in May.

The airline revealed that hackers gained access to its systems and managed to remain undetected for two weeks.

"Sadly this data breach is likely to knock back its efforts".

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Just a month after the new European Union rules on data came into force - General Data Protection Regulation, or GDPR - members of BA's frequent flyer programme received an email reassuring them about the security of their information.

British Airways customer information ‘compromised’ in data theft