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Temporary outage at Customs leads to longer lines

03 January 2018

Travelers at O'Hare International Airport were among thousands delayed at their destinations nationwide due to a technology glitch with U.S. Customs and Border Protection applications on Monday night, authorities said.

According to the agency it had access to the national security-related databases during the outage. It added that all airports came back online after the outage lasted from 7:30 pm to about 9:30 pm ET.

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Stranded travellers posted photos on social media of long lines at John F Kennedy International Airport in NY and at Hartsfield-Jackson Atlanta International Airport. The user claimed, in another tweet, to have waited about an hour to clear customs and immigration, and suggested other people were left queuing for even longer.

CBP has not given an explanation of what caused the disruption in the system but did say it was not "malicious in nature".

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Other airports, including Denver International Airport, also said they were affected. The customs agents are working to get everyone screened and through customs as quickly as possible. However, holidaymakers used social media to complain about severe delays.

"Just landed back in the USA and I'm stuck in the customs line because the border patrol servers are down nationwide", wrote Pearse Adams. "The border patrol and customs system is apparently still down", wrote Megan Shepard.

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Temporary outage at Customs leads to longer lines