News stories about Wal-Mart Stores (NYSE:WMT) have trended somewhat positive on Tuesday, AlphaOne reports.
The retail chain said the app will let its clients to enter all the needed information about the return before coming to the store, where a Walmart staff will facilitate the transaction in less than a minute.
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First, customers will use a smartphone app to indicate that they will be coming into a Wal-Mart store to make a return.
People can return their already purchased items by logging on the Walmart app.
Walmart has unveiled a new process that the company says will significantly shorten the amount of time it takes to return an item, as part of the retail giant's latest move to gain a foothold in their ongoing e-commerce war against Amazon.
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In its own efforts, Walmart has embarked on dozens of new launches and test in the past year or so to speed up the shopping experience for online shoppers. Under the new return policy, he'd be able to immediately receive a refund, while the store wouldn't have to bother with processing a defective return, Eckert said. For example, if a bulky item is ordered and a customer wants to return it, Walmart can decide to allow the product to be kept while still issuing a refund. Given 90% of Americans live within 10 miles of a Walmart store, it's never been faster or easier to make an online return.
As process continues on the headquarters, Walmart is making other smaller changes as well. But the discount retailer is on a mission to slash that to 30 seconds, said Daniel Eckert, senior vice president of Wal-Mart Services and Digital Acceleration. The refund is credited back to the shopper's payment account by the next day, according to Walmart.
"It's thinking about how we can create a more seamless shopping experience", he added. This offer will initially be available only on select household items, such as shampoo and color cosmetics, but will expand over time to include more products. Wall Street is expecting the company to report earnings per share of $4.38 for the fiscal year. Once completed, they can go to their local Walmart store, and enter the Mobile Express Lane.
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