Consumer Reports pulled its coveted "recommended" imprimatur from all Microsoft laptops and tablets, including the Surface and Surface Book, saying the line up suffered from excessive reliability problems.
The evidence the firm is citing is that they surveyed 90,000 tablet and laptop owners and found that 25% of them had issues with the device within two years.
Among the Surface problems owners discovered, Consumer Reports that Surface devices can freeze or unexpectedly shut down, and owners experience touchscreen issues.
Jerry Beilinso of Consumer Reports said "we survey our subscribers every year about numerous products they own". As you might imagine, Microsoft is already responding against these findings, stating that the company does not believe that the study "accurately reflects Surface owners' true experiences". Albeit with varying speed and success, Microsoft has addressed most if not all of them through the years.
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"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability".
"Several Microsoft products have performed well in CR labs, including the new Microsoft Surface Pro, which earned Very Good or Excellent scores in multiple CR tests", Consumer Reports said.
Reliability was determined by a survey of Consumer Reports subscribers and other recent studies, the release said.
Predictably, Microsoft is unhappy with the news. Second, the organization is categorically and specifically declaring the entire Surface product family "Not Recommended" based on its own two-year survey results.
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The mag claims that the differences in estimated breakage rates between the devices of "most other brands" is "statistically significant".
Apple was found to have the most reliable devices.
This is the first time in two years Consumer Reports removed a laptop recommendation when it pulled ratings for three Hewlett-Packard models and a Lenovo laptop due to fix histories. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models.
What are your thoughts about Microsoft's Surface lineup? According to the details provided, Consumer Reports states that it is hard to give a recommendation to this product due to the number of reliability complaints received from it.
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Consumer Reports recently conducted a survey of almost 91,000 people who bought new laptops and tablets between 2014 and the beginning of 2017.
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