Conservative political commentator and author Ann Coulter discusses her latest book, "Adios, America: The Left's Plan to Turn Our Country into a Third World Hellhole" on June 17, 2015 at the National Press Club in Washington, DC. It was only when Coulter began tweeting on Saturday that Delta became aware of the issue, the airline added.
Coulter's Twitter tirade started on Saturday, when she said she was forced to give up her extra-legroom seat on a flight from NY to Florida.
She subsequently detailed how she was asked to move from a seat with extra leg room that she had "carefully chosen in advance and booked", posting a picture of the woman her seat was given to and targeting the airline's employees.
While acknowledging "some confusion" during boarding, Delta contends that all passengers moved seats upon request, and "there were problems or concerns escalated" until the flight landed and Coulter started tweeting.
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Coulter also accused Delta of having non-working Wi-Fi, "probably to prevent passengers from tweeting from the plane about how they're being treated". She went on to say: "But at least @Delta was nice @ it, summarily snatching my ticket from my hand & ordering me to move w/o explanation, compensation or apology".
Despite this, Coulter has continued her screed against the airline on Twitter. "Here's the woman given my PRE-BOOKED seat".
Initially, a Delta Airlines representative told the New York Daily News that the company was "reaching out to her directly to address the complaint". Most of her complaints were focused on why Delta switched her seat, which she called an "extra room seat" that she had "pre-booked". Coulter - and this was her sin, in the eyes of Delta - complained about it.
Previously, when United Airlines drew criticisms for the rough-handling of a passenger and carrying him off the aircraft, Coulter was seemingly unsympathetic. Coulter carried on for such a long time and she was relentless in her attempt to bash Delta.
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So the airline has apologized and promised to refund Coulter $30 - even as it condemns her "derogatory and slanderous comments". "Her actions are unnecessary and unacceptable", the airline said in a statement.
- Ann Coulter (@AnnCoulter) July 15, 2017 Suck-ass @Delta spends all this $$$ on lovely aircraft & then hire Nurse Ratchets as flight attendants & gate agents. After almost a day, Delta replied and took her to task on Twitter.
"Delta expects mutual civility throughout the entire travel experience", the airline hit back.
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